This Privacy Policy (the “Policy”) governs the collection, use, storage, disclosure, and protection of personal data (the “Personal Data”) of users (the “User”, “you” or “your”) who access or use the website https://ridgamake.com (the “Website”) or purchase products (the “Products”) from HONG KONG ART VISUAL CULTURE COMMUNICATION LIMITED (the “Company”, “we”, “us” or “our”), a company registered at Room 1003, 10th Floor, Tower 1, Lippo Centre, 89 Queensway, Admiralty, Hong Kong.
We are committed to protecting your Personal Data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong) (the “Ordinance”) and international privacy principles. By accessing, browsing, or using the Website, or purchasing our Products, you acknowledge that you have read, understood, and agreed to the practices described in this Policy.
1. Personal Data We Collect
We collect Personal Data that you voluntarily provide to us, as well as data automatically generated when you use the Website, to provide and improve our services. The types of Personal Data we collect include, but are not limited to:
1.1 Personal Identification Data
When you register an account, place an order, or contact us, we may collect your full name, email address, phone number, and other identification information that you choose to provide.
1.2 Order & Transaction Data
To process your orders and complete transactions, we collect information such as your shipping address, billing address, payment method details (e.g., credit card number, which is processed by third-party payment gateways and not stored by us), order history, and transaction records.
1.3 Website Usage Data
When you visit the Website, we may automatically collect non-identifiable data, including but not limited to your IP address, browser type, device information, operating system, pages visited, time spent on the Website, and referral source. This data is used to analyze website traffic, improve user experience, and optimize the Website’s functionality.
1.4 Other Voluntary Data
If you participate in surveys, leave reviews, or contact us for support, we may collect additional information you provide, such as your feedback, preferences, and questions.
2. Purpose of Collecting Personal Data
We collect and use your Personal Data only for legitimate purposes, as permitted by the Ordinance, including but not limited to:
2.1 Processing and fulfilling your orders, including verifying your identity, arranging shipping, and processing payments.
2.2 Providing customer support, responding to your inquiries, complaints, or requests, and resolving issues related to your orders or use of the Website.
2.3 Sending you important updates, including order confirmations, shipping notifications, and information about changes to our policies or services.
2.4 Improving our Website, Products, and services by analyzing user behavior, preferences, and feedback.
2.5 Sending marketing communications (e.g., information about new Products, promotions, or special offers) only if you have given your explicit consent. You may unsubscribe from these communications at any time (see Section 7).
2.6 Complying with legal and regulatory obligations, including but not limited to tax, accounting, and consumer protection laws in Hong Kong.
2.7 Preventing fraud, unauthorized access, or other illegal activities, and protecting the security of our Website, Products, and users.
3. How We Use Cookies and Similar Technologies
We use cookies and similar technologies (e.g., web beacons, pixels) to enhance your experience on the Website. Cookies are small data files stored on your device that help us recognize your browser, remember your preferences, and track website usage.
3.1 Essential Cookies: These cookies are necessary for the Website to function properly (e.g., remembering your shopping cart items). You cannot disable these cookies without affecting the functionality of the Website.
3.2 Analytical Cookies: These cookies collect data about how you use the Website (e.g., pages visited, time spent) to help us analyze traffic and improve the Website’s performance.
3.3 Marketing Cookies: These cookies are used to deliver personalized marketing content based on your preferences and browsing history, but only if you have given your consent.
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect your ability to use all features of the Website.
4. Disclosure and Sharing of Personal Data
We respect your privacy and will not disclose, sell, rent, or share your Personal Data with third parties except in the following circumstances:
4.1 Third-Party Service Providers: We may share your Personal Data with trusted third-party service providers who assist us in operating the Website, processing orders, delivering Products, processing payments, and providing customer support (e.g., payment gateways, shipping carriers, email service providers). These third parties are required to comply with the Ordinance and this Policy, and are only permitted to use your Personal Data for the purposes for which it is provided.
4.2 Legal Requirements: We may disclose your Personal Data if required by law, court order, or regulatory authority, or to protect our legal rights, property, or safety, or the rights, property, or safety of other users or third parties.
4.3 Your Consent: We may share your Personal Data with third parties if you have given your explicit consent to do so.
4.4 Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transfer, your Personal Data may be transferred to the new owner or operator, who will be bound by this Policy.
5. Protection of Personal Data
We take reasonable and appropriate measures to protect your Personal Data from unauthorized access, use, disclosure, alteration, or destruction, in compliance with the Ordinance. These measures include:
5.1 Implementing secure data storage systems and encryption technologies to protect sensitive information (e.g., payment details).
5.2 Restricting access to Personal Data to only authorized employees and third-party service providers who need it to perform their duties.
5.3 Regularly reviewing and updating our security practices to address emerging threats.
However, no method of data transmission or storage is 100% secure. We cannot guarantee the absolute security of your Personal Data, but we will take all reasonable steps to minimize risks.
6. Retention of Personal Data
We will retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. In accordance with the Ordinance, we will not retain your Personal Data for longer than is reasonably necessary.
After the retention period expires, we will either delete your Personal Data or anonymize it so that it can no longer be used to identify you.
7. Your Rights Regarding Personal Data
Under the Ordinance, you have the following rights regarding your Personal Data:
7.1 Right to Access: You may request access to the Personal Data we hold about you, and obtain a copy of such data.
7.2 Right to Correction: You may request to correct any inaccurate or incomplete Personal Data we hold about you.
7.3 Right to Erasure: You may request to delete your Personal Data, subject to legal and regulatory obligations (e.g., we may need to retain certain data for tax or accounting purposes).
7.4 Right to Withdraw Consent: If you have given your consent to the collection or use of your Personal Data (e.g., for marketing purposes), you may withdraw your consent at any time.
To exercise any of these rights, please contact us at wayne@dramapapa.com with your request, including your name, contact information, and details of the request. We will respond to your request within a reasonable time (in accordance with the Ordinance) and may ask for additional information to verify your identity.
8. Links to Third-Party Websites
The Website may contain links to third-party websites. This Policy does not apply to third-party websites, and we are not responsible for the privacy practices or content of such websites. We recommend that you review the privacy policies of any third-party websites you visit.
9. Policy Modifications
We reserve the right to modify this Privacy Policy at any time, at our sole discretion. Any changes will be posted on the Website and will take effect immediately upon posting. Your continued use of the Website or purchase of our Products after the posting of revised terms constitutes your acceptance of the modified Policy. We encourage you to review this Policy regularly.
10. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, the collection or use of your Personal Data, or your rights under the Ordinance, please contact us at:
Email: wayne@dramapapa.com
Company Address: HONG KONG ART VISUAL CULTURE COMMUNICATION LIMITED, Room 1003, 10th Floor, Tower 1, Lippo Centre, 89 Queensway, Admiralty, Hong Kong