Thank you for shopping at ridgamake.com (“we”, “us”, “our”). We want you to be satisfied with your purchase of our products, including hard card wallets and power banks. Please read this Refund and Returns Policy carefully before making a purchase.
By placing an order on our website, you agree to the terms of this Refund and Returns Policy.
1. Returns Eligibility
To be eligible for a return:
- The item must be unused, in the same condition that you received it, and in its original packaging.
- The item must include all accessories, manuals, and any free gifts or promotional items (if applicable).
- You must provide a valid proof of purchase (order confirmation email or receipt).
Certain types of items may be non‑returnable, including:
- Items marked as “Final Sale” or “Non‑returnable” at the time of purchase
- Customized or personalized items
- Gift cards
We reserve the right to refuse returns that do not meet these conditions.
2. Return Window
Unless otherwise stated on the product page, you may request a return within:
- 30 days from the date you receive your order.
If more than 30 days have passed since delivery, we generally cannot offer a refund or exchange.
3. Return Process
To initiate a return, please:
- Contact us at support@ridgamake.com with:
- Your full name
- Order number
- Item(s) you wish to return
- Reason for the return
- Photos of the item and packaging (if damaged or defective)
- Wait for our reply with return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and return address.
- Pack the item securely, including all original packaging, accessories, and proof of purchase.
- Ship the item back according to the instructions provided.
Do not send items back without contacting us first, as this may delay or prevent processing of your return.
4. Return Shipping Costs
- If the return is due to our error (e.g., wrong item shipped, defective product, item damaged during shipping), we may provide a prepaid shipping label or reimburse reasonable return shipping costs.
- If the return is due to a change of mind, incorrect order, or similar reasons not caused by us, you are responsible for all return shipping costs.
Original shipping charges (if any) are generally non‑refundable, unless the return is due to our error.
5. Inspections and Approval
Once we receive your returned item, we will:
- Inspect the item for condition and completeness; and
- Notify you via email whether your return has been approved or rejected.
We may reduce or deny a refund if the item is not returned in its original condition, is damaged, or is missing parts for reasons not due to our error.
6. Refunds
If your return is approved:
- A refund will be processed to your original method of payment.
- Depending on your payment provider, it may take 5–10 business days (or longer, depending on your bank or card issuer) for the refund to appear on your statement.
We only refund the amount you actually paid for the item(s), minus any applicable fees or non‑refundable shipping charges, unless the return is due to our error.
7. Exchanges
We may offer exchanges for:
- Defective or damaged items received; or
- Incorrect items sent by us.
If you prefer an exchange instead of a refund, please indicate this when you contact us at support@ridgamake.com. Exchange options may depend on product availability. If the exact item is not available, we may offer:
- A replacement of similar value; or
- A refund according to this policy.
8. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery at support@ridgamake.com with:
- Your order number
- A description of the issue
- Clear photos or video showing the problem and the packaging
We will review your case and, if approved, arrange for:
- A replacement item; or
- A refund; and
- Instructions for returning or disposing of the defective or incorrect item, if needed.
9. Non‑Delivery / Lost Packages
If your order shows as delivered but you did not receive it:
- First, check with family members, neighbors, building management, or your local post office / carrier.
- If you still cannot locate the package, contact us at support@ridgamake.com within 7 days of the marked delivery date.
We will work with the carrier to investigate. Resolution (replacement or refund) will depend on the outcome of the carrier’s investigation and may vary by case.
10. Chargebacks and Disputes
We encourage you to contact us first at support@ridgamake.com to resolve any issues with your order. Opening a dispute or chargeback with your payment provider without contacting us may delay resolution.
11. Changes to This Policy
We may update or modify this Refund and Returns Policy at any time. Updates will be posted on this page with a revised “Effective Date.” Your continued purchases or use of our website after any changes indicates your acceptance of the updated policy.
12. Contact Us
If you have any questions about this Refund and Returns Policy or need assistance with a return or refund, please contact us:
Company: FOKNE LLC
Website: https://ridgamake.com
Email: support@ridgamake.com
Address: 1053 Cave Springs Rd, Ste 204, Saint Peters, MO 63376, USA