Refund and Returns Policy

  1. Scope This Refund and Returns Policy applies to purchases made through https://ridgamake.com and any orders facilitated by Horizonlink Traders Inc (5000 Thayer Center Suite C, Oakland, MD 21550). By purchasing from us you agree to the terms below.
  2. Return & Refund Eligibility
  • Returns accepted within 30 days of delivery for most new, unused, and resalable items with original packaging and proof of purchase.
  • Items must be returned in the same condition as received (unused, unwashed, with all tags and accessories).
  • Damaged, defective, or incorrect items: please report within 7 days of delivery for expedited resolution.
  • Non-returnable items: perishable goods, custom or made-to-order products, opened software or digital goods, gift cards, and items clearly marked non-returnable.
  1. Return Process
  • Contact support at isoufaria@gmail.com or phone +1 (213) 691-7235 with your order number, item(s) to return, reason, and photos if defective/damaged.
  • We will review and provide a Return Authorization (RA) and return shipping instructions when approved. Do not return items without RA.
  • Customer is responsible for return shipping costs unless the return is due to our error (wrong or defective item). In such cases, we will provide a prepaid return label.
  1. Inspection and Refunds
  • Once returned items are received and inspected, we will notify you of approval or rejection of the refund.
  • Approved refunds will be issued to the original payment method within 7–14 business days. Timing may vary depending on your payment provider.
  • If a partial refund is warranted (e.g., item not in original condition), we will refund the appropriate amount and explain the deduction.
  1. Exchanges
  • Exchanges are subject to availability. For exchanges, contact support with desired replacement item. If approved, we will provide instructions and any cost differences or shipping adjustments.
  1. Shipping Costs and Lost Packages
  • Original shipping fees are non-refundable except when we shipped the wrong item or the item is defective.
  • We are not responsible for packages lost in return transit when the customer-selected carrier or uninsured method is used. Consider using tracked and insured shipping.
  1. International Orders
  • International returns follow the same policies but customers are generally responsible for return shipping, customs duties, and taxes unless otherwise agreed. Refunds may be subject to deductions for customs or import fees.
  1. Fraud Prevention and Abuse
  • We reserve the right to refuse returns or refunds in cases of suspected fraud, abuse, or repeated misuse of the returns process.
  1. Contact Questions or return requests:
    Email: isoufaria@gmail.com
    Phone: +1 (213) 691-7235
    Address for returns (only after RA issued): 5000 Thayer Center Suite C, Oakland, MD 21550
  2. Changes We may update this policy. The revised policy will be effective as of the posted effective date. Continued purchases after updates constitute acceptance.